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Frequently asked
Working with Kyosis
Commercial questions. For technical and specification questions, see the knowledge hub.
What regions do you serve?
Florida, Nevada, New Jersey, New York and Virginia — and expanding. Tell us where the structure is and we'll confirm coverage.
Do you accept purchase orders and net terms?
Yes. Most of our clients are institutional buyers whose purchasing departments require a PO. We supply W-9s, certificates of insurance and tax-exempt paperwork.
What is covered by the warranty?
Wear-and-tear repairs are covered for warranty clients — to date, 100% of them have paid $0 for such repairs during their coverage period.
Can you service equipment you didn't install?
Often, yes. Several long-running relationships began as repair or replacement work on another vendor's equipment — Americold among them.
How long does a typical installation take?
It depends on deck count, pathway, and whether the garage stays open during work. 99% of our projects complete within the agreed schedule; the schedule itself is set after a site walk, not before.
What do you need to quote a project?
Architectural drawings if you have them, photos of existing equipment if it's a retrofit, and the bay count per level. Specifications help but aren't required to start.
How quickly will someone respond?
Within 24 hours on new inquiries, and same day on support concerns from existing clients.

